We’ve worked with expert partners and specialist user groups (including Level Playing Field, Sport England, and Brent Council) to make sure that Wembley Stadium is a welcoming and inclusive venue to all our guests with access requirements.
SENSORY AND INCLUSION ROOMS
Wembley Stadium has two dedicated sensory and inclusion rooms for use on event days, which are in the North West and North East corners of Level 4. Each Sensory Room has the space for 12 guests, which include two wheelchair users per room if required. Each of the spaces have the ability for guests with autism and other sensory conditions to sit in the seats outside the box, or watch the match from within the box as required.
Each sensory room is divided into a lounge style area with seating, and an immersive space which contains equipment designed to assist guests with a wide range of access requirements. It holds a TV, interactive & immersive space and other sensory equipment to help with sensory overload and stimulation gained from being in a different environment.
For club matches, some of these spaces are allocated to the respective team in each end of the Stadium, and requests to use them will be dealt with via the respective competing Clubs.
For England internationals at the Stadium, a waiting list will be operated. You can get in contact with us here.
For concerts, guests are requested to get in touch with us. You can get in contact with us here.
There is no additional charge to use these spaces, there is simply a ticket fee in line with the other areas of the stadium.
RESEAT REQUEST DUE TO RECENT MEDICAL DIAGNOSES / INJURY / PREGNANCY
Should additional reseat allocation exist we will do our best on an event day to reseat guests. However, this cannot be guaranteed. Ticket reseats will be based on priority at the discretion of our Customer Engagement Team, not on a first come first serve basis. Should you require this service on an event day, please make the Customer Engagement Team aware at one of the following information points.
LEVEL 1 Information Point Locations:
Information Booth at Block 108
Information Booth at Block 137
Information Booth at Gate G (Block 104)
Information Booth at Gate H (Block 140)
LEVEL 2 Information Point Locations:
Member Services Booth at Block 212
Member Services Booth at Block 242
LEVEL 5 Information Point Locations:
Information Booth at Block 514
Information Booth at Block 539
SERVICES AND FACILITIES
To make things as simple as possible for guests with access requirements, there are lifts to the concourse and every level of the stadium.
There are also accessible queue points and with lowered counters at retail outlets. Plus, you’ll find handy signage, as well as tactile and visual indicators wherever they’re helpful.
- There’s an accessible shuttle. You’ll find maps and more information
- Dedicated lifts big enough for two wheelchair users, personal assistants and an attendant. You’ll find them at every entrance.
- We welcome assistance dogs. There are two dog relieving stations (next to turnstiles B and C) on the east and west external public concourse – just in case. Should you require any support or assistance, please request support from a steward or the Customer Engagement Team who will be located at one of the stadium Information Points.
- Audio Descriptive Commentary. Guests requiring Audio Descriptive Commentary can pick up a receiver on arrival at the stadium from one of the following internal Information Booths located closest to your seat. We do not take advance reservations for these headsets. Commentary is only provided for sporting events.
Level 1 Seats ( Your Block number starts with 1.)
Information Booth at Block 108
Information Booth at Block 137
Information Booth at Gate G
Information Booth at Gate H
Level 2 Seats (Your Block number or suite starts with 2, 3 or 4)
Member Services Booth at 242
Member Services Booth at 212
Level 5 Seats (Your Block number starts with 5.)
Information Booth at 514
Information Booth at 539. - Induction loop facilities are available at all information desks, retail outlets and bars.
- If there’s an emergency and we need to evacuate people, fire shaft lifts will continue to operate and stewards will direct and assist spectators to their nearest lift.
- Need a wheelchair? The Customer Engagement Team operate a 'pushing and chaperone' service for guests who require additional support on the day in terms of travel to and from their seat. This service is not pre-bookable and can be accessed across all events at the stadium.
This service is available from the Red, Green and Blue Car Parks surrounding the stadium, and anywhere on the stadium footprint. The service can be requested by speaking to one of the Customer Engagement Team members in red jackets with 'here to help' on the back. In addition, guests can be collected or taken to the shuttle bus pick-up point on Rutherford Way. (Disabled Access Shuttle) The service does not currently operate to Pink Car Park. Unfortunately, we are unable to take guests to hotels or other areas on the wider Wembley estate
- There are 147 accessible toilets within the stadium. These are all accessed by RADAR key. Should you require access please request assistance from a steward or Customer Engagement Team member who will be able to provide access. Stewards are located across the concourse of the venue, the Customer Engagement Team will be positioned within the nearest information point. There are two Changing Places units in the stadium, located on Level 1 at Block 104 and Level 5 at Block 552. If you require access, please speak to a member of the Customer Engagement team who will be able to direct you.
- Changing Places. There are two Changing Places units in the stadium, located on Level 1 at Block 104 and Level 5 at Block 552. If you require access, please speak to a member of the Customer Engagement team who will be able to direct you.
- Trained stewards and staff members are on hand to assist guests with access requirements. Each viewing platform has a dedicated steward to help if required.
- Accessible public telephones are located on all public concourses.
- Information desks are available across level 1, 2 & 5. Information Point facilities can help with:
Loan of Assisted Listening Devices and Wheelchairs
Young Visitor Wristbands
First Visit Certificates and Stickers
Lost and Found Claims
General Information on Transport and local Facilities
Questions and Feedback
Level 1 Seats (Your Block number starts with 1.)
Information Booth at Block 108
Information Booth at Block 137
Information Booth at Gate G
Information Booth at Gate F
Level 2 Seats (Your Block number or suite starts with 2, 3 or 4)
Member Services Booth at 242
Member Services Booth at 212
Level 5 Seats (Your Block number starts with 5.)
Information Booth at 514
Information Booth at 539
SEATING
- There are 310 places for wheelchair users, each with a personal assistant/companion seat. You’ll find them on every level.
- There is also a large number of seats available to any guests with access requirements, who do not need a wheelchair user bay. There are a range of different options available, and all come with a personal assistant/companion seat.
POWERED WHEELCHAIRS AND SCOOTERS
These are allowed into the stadium during events; but please be aware that:
- There’s a maximum speed of 4mph.
- The maximum permitted size is 1200mm long (including footplates) and 700mm wide.
Can i bring my walking stick or my crutches?
Yes, crutches and walking sticks are permitted inside the stadium.
PURCHASE ACCESSIBLE TICKETS AND PROOF OF ELIGIBILITY
Should you be looking to purchase accessible tickets for an upcoming event at Wembley Stadium connected by EE, we kindly ask that you follow this process.
1. Please send us your proof of eligibility via email:
Email: POD@wembleystadium.com
Accepted proof of eligibility for accessible seating:
A statement of higher or middle rate disability living allowance (DLA)
Receipt of either the Severe Disablement Allowance or Attendance Allowance
Personal Independence Payment (PIP)
Attendance Allowance
Qualifying annual uprating letter
The Access Card (Details available from www.accesscard.org.uk)
Registration document which certifies that you are Registered Blind or Partially Sighted
Veterans Agency letter confirming War Disablement Pension
A personal letter outlining your access requirements from your hospital specialist (within reasonable date)
If resident outside of UK please use equivalent documentation
The above is not exhaustive and we do consider each application on a case by case basis.
2. To book your tickets, please call our ticketing team on 0800 093 0824. Alternatively, please visit thefa.signvideo.net - You can read more about our SignVideo and BSL service here. Our offices are open Monday - Friday, 10am-5pm. If your concert or match goes onsale or presale earlier than 10am, then our lines will be open from the earlier time.
IMPORTANT: If you have previously purchased tickets with us and already have a customer number, you do not need to send in proof of disability again. If you cannot remember your customer number, we can look it up when you call.
SignVideo
Fans can use this service to make enquiries and to purchase tickets for Wembley Stadium and FA events. The BSL Interpreter will relay the conversation in real time to the Wembley Stadium disability access team. This service is offered free to all guests who request it.
To learn more about this service please watch our video here.
BSL
Wembley Stadium offers free BSL interpretation of every concert at the stadium. The interpreter is located in front of either Block 102/103 or 141/142 and guests are then seated in the first three rows, giving them a guaranteed view of both the interpreter and the stage.
This is offered at no extra charge to the guests, and there is no limit to the number of tickets that can be purchased in this area, meaning a guest who wishes to use the service is not split off from their group.
You can read about how to purchase tickets for this area here: Purchase Accessible Tickets & Proof of Disability.
